Tilia has launched a globally unique project for SIAAP, the largest wastewater service provider for Greater Paris. The project aims to improve operational, environmental and economic performance while increasing the quality of service to the 9 million people in the region. Working closely with SIAAP, a comprehensive action plan has been developed, covering all areas of the company, to address long-term trends and expectations.

Project partners:

• SIAAP: Largest wastewater service provider for 9 million people in the Paris region
• Tilia: Management and implementation of the project

Objectives:

• Improve service quality for customers and cities
• Increase operational, environmental and economic performance
• Implementation of a comprehensive, long-term action plan

Project approach:

• Comprehensive analysis of the current situation and involvement of hundreds of employees
• Consideration of industry trends and stakeholder expectations
• International benchmarking and best-practice analyses
• Change management, training and coaching

Results of the first phase:

• Creation of a detailed action plan covering all areas of the company:
  • Operational and process optimization
  • Maintenance and asset management
  • Purchasing, insourcing, resource management
  • Strategy, HR, H&S, R&D

Implementation phase:

• Three-year practical implementation of the action plan with the support of a five-person Tilia team.
• Close cooperation between Tilia team and SIAAP employees at strategic and operational level.

Special aspects:

The project is a long-term, far-reaching change process with the aim of further strengthening and modernizing SIAAP as a leading wastewater service provider.